Shipping Policy

ORDER PROCESSING: Please allow 2 business days to process your order. Expect an email within 2 business days to let you know your order is on the way! For orders placed before or during store hours: 9:00 AM to 6:00 PM processing will start the same day. Orders placed after store hours processing will start the next day we are open.

STORE PICKUP – 307 N Robertson Blvd., Beverly Hills, CA 90211. Orders can be picked up from Tuesday to Saturday, from 10:00 AM to 6:00 PM. An email will be sent when your order is ready for pickup.

LOCAL DELIVERY: During checkout, enter your address and choose the ship option. Local delivery is available for addresses within 2 miles of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

When your order is ready for delivery, you will receive an email with real-time tracking information.

DOMESTIC SHIPPING RATES AND ESTIMATES: Shipping charges for your order will be calculated and displayed at checkout. Orders are generally shipped within either 3-4 business days or 5-8 business days after processing depending on the option you select at the checkout.  

INTERNATIONAL SHIPPING: We offer international shipping as well. Shipping charges and estimated delivery times for your order will be calculated and displayed at checkout. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Hair by Violet is not responsible for these charges if they are applied and are your responsibility as the customer

REFUNDS, RETURNS AND EXCHANGES: Please refer to our Return and Refund Policy. We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at contact@hairbyviolet.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at contact@hairbyviolet.com.